On the cancellation of an order, any sum paid by the consumer will be repaid within 14 days of cancellation. The full price paid for the goods will be refunded.
If you wish to cancel the order/contract and return the goods you must email firstname.lastname@example.org with the details of the return, including the order number within 14 working days of the delivery date of the goods. You must then complete a returns form and post the garment/s back to us within 28 days of receipt of order.
If you have received the goods before cancelling the order, you will be under a duty to restore those goods at your own cost and, in the meantime, to keep them and take reasonable care of them. This duty to take reasonable care ends once the consumer (at their own expense) has returned the goods to the supplier.
If you cancel the contract before receiving the goods, and the carrier attempts to deliver the goods, you should not accept delivery from the carrier. By not accepting the delivery, they will return the goods to us. In the event of the carrier leaving the goods, it becomes your responsibility to arrange the return of the goods.
If the seal of the pack has been broken, we cannot accept the return of the product unless there is a product fault. We can only accept ladders as faults if they were present when you first opened the packet. A return will only be accepted if the item is unworn and the pack is unopened. Please do not send a return if you cannot satisfy these conditions to avoid disappointment.
Where the returned product is found to be faulty we will offer an exchange for the same product.